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Return Policy | NAVY Hair Care

Last updated March 03, 2022

Thank you for your purchase. We hope you are happy with your purchase. You may return new, unused items to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packagingand mail your return to the following address:
 
NAVY HAIR CARE
Attn: Returns
4712 Poth Rd  
Whitehall, OH 43213  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also request a prepaid shipping label. If you use the prepaid shipping label, up to $15.00 will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
  
     ●     A $3.00 restocking fee will be charged for all returns.     
     ●     Sale items are FINAL SALE and cannot be returned.     
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
sos@navyhaircare.com 
This return policy was created using Termly's Return and Refund Policy Generator.
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As a team, we asked ourselves, “where is NAVY heading?”

The answer was clear: the future. Remaining anchored to our foundations, never forgetting who we are or where we’ve been. We turned our gaze to the stars and all the uncharted space; and what was revealed? What came into view? What was discovered? A Universe!

A NEW universe where what we’re building holds infinite creations, has stellar innovation and the best part, it revolves around YOU. Come join us as we launch into this new dimension, after all, we couldn’t and can’t do it without you. We have evolved to a collaborative.


The NAVY collaborative — born under the stars, perfected by NAVY.

Why NAVY?

Our mission is simple: to provide you with the education and products you need to unlock the full potential of your hair. Whether you have curly, straight, wavy, or coily locks, our expertly formulated products are designed to nourish, strengthen, and enhance your hair's natural beauty.

Quality You Can Trust

Our products are crafted and expertly formulated with the finest ingredients, sourced from nature, and backed by extensive research to ensure they deliver real results for your hair.

Cruelty-Free and Environmentally Responsible

We are committed to being a cruelty-free brand, and our products are never tested on animals. Additionally, we strive to minimize our environmental footprint through sustainable practices and recyclable packaging.

Customer Satisfaction

Your satisfaction is our priority. We take pride in delivering excellent customer service and are always here to assist you on your hair care journey.

Innovation That Elevates

We’re constantly evolving, launching next-level products that redefine what’s possible in hair care.

Navy Hair Care

Clean Without Compromise

Our ingredient standards are sky-high. We say no to anything that doesn’t meet our clean criteria—so you can say yes to healthy, hydrated, better-than-ever hair. Below is our "No List" of ingredients you’ll never find in a NAVY bottle.

No Sulfates
No Parabens
No Phthalates
No Drying Alcohols 
No Synthetic Dyes
No Formaldehyde Releasers
No Mineral Oil or Petrolatum
No Silicones *Used sparingly and transparently in select repair-focused products only.
No Animal-Derived Ingredients. We are proudly cruelty-free and focused on vegan-forward formulation.