Return Policy | NAVY Hair Care
How much does shipping cost?
There is a $4.99 flat shipping fee that applies to all orders.
Who is your standard shipping carrier?
NAVY uses DHL and USPS to ship all products.
Can you ship outside of the United States?
Yes on all Liquids (Shampoos and Conditioners) however Due to aerosol shipping restrictions and regulations, there is a risk that international shipments will be returned to use by customs. However, we will do everything we can to get our clients their international shipments.
Can you ship to PO Boxes?
How long does shipping normally take?
All orders received Monday-Friday will generally ship within 2-3 business days if not sooner. Tracking information will be provided once the order has been shipped. You should receive your package no later than 5-7 business days after the order has been processed and shipped to you.
What should I do if I have trouble placing an order?
For any technical difficulties you are experiencing with our website, please email our customer service at firstname.lastname@example.org. Customer Service is open Monday-Friday 10am-5pm (except for National Holidays).
What is your policy for refunds?
To obtain a refund, the item must be returned to us, unopened and in its original packaging, within 15 days of the date upon which the product was delivered (as indicated in your tracking number). Damaged or defective items returned without their original packaging will not receive a refund. Once received and assessed, Customer Service will reach out and let you know if you qualify for a refund.
If I want to return my purchase, who is responsible for Shipping & Handling?
Unfortunately, you, the customer is responsible for all the S&H on a return. Please make sure to ship back your unopened, unused package in a safe manner so it does not get damaged or defected.