Return Policy | NAVY Hair Care

Last updated March 03, 2022

Thank you for your purchase. We hope you are happy with your purchase. You may return new, unused items to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
 
NAVY HAIR CARE
Attn: Returns
4712 Poth Rd  
Whitehall, OH 43213  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also request a prepaid shipping label. If you use the prepaid shipping label, up to $15.00 will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS    
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
  
     ●     A $3.00 restocking fee will be charged for all returns.     
     ●     Sale items are FINAL SALE and cannot be returned.     
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
sos@navyhaircare.com 
This return policy was created using Termly's Return and Refund Policy Generator.

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As a team, we asked ourselves, “where is NAVY heading?”

The answer was clear: the future. Remaining anchored to our foundations, never forgetting who we are or where we’ve been. We turned our gaze to the stars and all the uncharted space; and what was revealed? What came into view? What was discovered? A Universe!

A NEW universe where what we’re building holds infinite creations, has stellar innovation and the best part, it revolves around YOU. Come join us as we launch into this new dimension, after all, we couldn’t and can’t do it without you. We have evolved to a collaborative.


The NAVY collaborative — born under the stars, perfected by NAVY.

Why NAVY?

Our mission is simple: to provide you with the education and products you need to unlock the full potential of your hair. Whether you have curly, straight, wavy, or coily locks, our expertly formulated products are designed to nourish, strengthen, and enhance your hair's natural beauty.

  1. Quality You Can Trust: Our products are crafted with the finest ingredients, sourced from nature, and backed by extensive research to ensure they deliver real results for your hair. Expertly Formulated: Designed to nourish, strengthen, and enhance your hair’s natural beauty, no matter your texture or style.
  2. Cruelty-Free and Environmentally Responsible: We are committed to being a cruelty-free brand, and our products are never tested on animals. Additionally, we strive to minimize our environmental footprint through sustainable practices and recyclable packaging.
  3. Customer Satisfaction: Your satisfaction is our priority. We take pride in delivering excellent customer service and are always here to assist you on your hair care journey.
  4. Innovation That Elevates: We’re constantly evolving, launching next-level products that redefine what’s possible in hair care.
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